Organisation Settings

Navigate to organisation settings

Alert Types

Create, Manage and Delete API Keys

Using an API Key to authenticate API requests

Appointment Type Blockouts

Appointment types overview

Add an appointment type

Assign users to an appointment type

Add, edit or remove an outcome

Set patient reminders

Set patient confirmations

Edit an appointment type

Sales opportunity

Archive an appointment type

Disabled days for an appointment type

Communication Automation

View and unarchive deleted appointment types

Audiometers Overview

Add, Edit or Delete Audiometers

Audit Log

Booking widget overview

Enabled days

Email notification (booking widget)

Form fields

Time slot settings

Appointment types order

Payments & Deposits

Maximum advanced booking

What are brands?

Add, Edit or Delete Brands

Calendar Settings (organisation)

Calendar appointment advanced customisation

Clinics Overview

Add, Edit, Delete & Manage Clinics

Email Template Overview

Create, Edit, Delete and Manage Email Templates

Upload Documents as Email Attachments

Domain Authentication

Create, Edit, Delete and Manage Letter Templates

Create, Edit, Delete and Manage SMS Templates

Sender Configuration

Custom Variables

Can I use my own domain within HearLink

Patient Data Export

Transactions Data Export

Xero Data Export

Documents & Images overview

Add, Edit or Delete an Upload Type

Fitting Receipt Settings

Create, Edit, Delete and Manage External Contacts

Finance Overview (organisation)

VAT & Currency Settings

Invoice Settings

Invoice/Order Declarations

Payment Methods

Terms & Conditions

Xero Integration

Form & Input setting overview

Patient Form Field Configuration

Custom Forms

How note snippets work

Add a note snippet

Edit or delete a note snippet

Appointment form settings

Edit Order Form (deprecated)

Note Categories

Invoice form settings

What are Groups?

Add a group

Edit a groups details

Group permissions

Manage users in a group

Delete a group

Clinic only appointment visibility

Holidays & Unavailability (organisation)

Lead type overview

Add a lead type

Edit or delete a lead type

Create, Edit, Delete & Mange Manufacturers Accounts

Manage manufacturer order statuses

Disable manufacturer order tracking

Hide patient financial information

Show full patient details by default

Patient note alert style

Configure a Performance Dashboard

Conversion Opportunity Criteria

Creating and managing performance goals

Products & Services overview

Add or import hearing aid

Edit or delete a hearing aid

Add or import accessory

Edit or delete an accessory

Add or import a service

Edit or delete a service

Product warranty

Repair address settings

Manage repair statuses

What are resources?

Add resource

Edit or delete a resource

Tonee Scribing Configuration

Tonee Scribing Consultation Templates

Users overview

Add new user

Logging in as an invited user

Edit a user

Delete a user

Reset a user's password

Manage a users schedule

Manage a users work areas

Upgrade user to Org Owner

Assign a user to multiple appointment types

Webhooks Overview

Workflow explained

Edit workflow

Add status

Edit status

Status transitions

Secondary workflow

Wallet