Frequently asked questions & Glossary

Glossary

What user roles are available in HearLink?

How do I reset my password?

Why can't I access certain clinics or features?

What happens if a user is deleted?

What does patient status mean?

Can I add patients in bulk?

Why can't I edit some patient details?

How does HearLink handle patient data and GDPR compliance?

Can patients access their own records in HearLink?

Can I merge duplicate patient records?

How do system updates affect my data?

Does HearLink go offline for updates

Can I restrict access to certain settings for some users?

Can I see who made changes in the system?

Can settings be configured differently for each clinic?

What web browsers and devices does HearLink support?

Can I recover accidental deletions?

Who do I contact if I'm locked out of the system?

Attached forms not sending with confirmation

Why won't my changes save?

Why can't I see a patient/appointment I just created?

I made a mistake on an invoice/order - can I fix it?

Why isn't my data syncing to Xero/other integrations?

Why aren't my email or SMS confirmations/reminders sending?

Can I access HearLink on mobile devices?

How do I get notified of new releases?

Are there any training resources available?

Can I integrate HearLink with other systems?

Can I bookmark articles for later?

Is HearLink available offline?

How do I provide feedback about the CRM?

Are there sandbox or demo environments for training?

Can I edit an order after it's been submitted?

How do I track a patient referral from start to finish?

Can I customise new patient forms?

Do changes update in real time across the team?

Using Variables in HearLink

Can I export all patient data?

What reports are available in the system?

How does HearLink reporting compare to other CRM's?

How is audit history tracked?

Who can see audit logs?

How do I generate financial or appointment reports?

Can I customise report filters?

What is Tonee used for?

How is HearLinks marketing tool different from other systems?

Can I ask Tonee general CRM questions?

How do I create a marketing query?

Why did Tonee return no results?

Can Tonee help me send marketing emails?

How is Tonee different from reports?

Is Tonee available to all users?

Can Tonee combine multiple criteria?

What are the response times for error related queries?