Frequently asked questions & Glossary

Glossary

What user roles are available in HearLink?

How do I reset my password?

Can I change my user role?

Why can't I access certain clinics or features?

What happens if a user is deleted?

Can multiple users log in from the same device?

How do I move a patient from one clinic to another?

What does patient status mean?

Can I add patients in bulk?

Why can't I edit some patient details?

Can I assign appointments to a specific clinic?

How do system updates affect my data?

Can I customise system wide preferences?

What happens if the CRM is down for maintenance?

How do I know if my changes were saved?

Can I restrict access to certain settings for some users?

Can I see who made changes in the system?

Can settings be configured differently for each clinic?

What user actions are logged automatically in the audit log?

What should I do if I get an error saving a patient?

Why is my appointment not showing on the calendar?

Can I recover accidental deletions?

Who do I contact if I'm locked out of the system?

Why won't the system save my changes?

What if changes I made earlier aren't showing now?

What are the response times for error related queries?

Can I access HearLink on mobile devices?

How do I get notified of new releases?

Are there any training resources available?

Can I integrate HearLink with other systems?

Can I bookmark articles for later?

Is HearLink available offline?

How do I provide feedback about the CRM?

Are there sandbox or demo environments for training?

Can I edit an order after it's been submitted?

How do I track a patient referral from start to finish?

Can I customise new patient forms?

Do changes update in real time across the team?

Can I export all patient data?

What reports are available in the system?

How does HearLink reporting compare to other CRM's?

How is audit history tracked?

Who can see audit logs?

How do I generate financial or appointment reports?

Can I customise report filters?

What is Tonee used for?

How is HearLinks marketing tool different from other systems?

Can I ask Tonee general CRM questions?

How do I create a marketing query?

Why did Tonee return no results?

Can Tonee help me send marketing emails?

How is Tonee different from reports?

Is Tonee available to all users?

Can Tonee combine multiple criteria?