What happens if a user is deleted?

What happens if a user is deleted?

Deleting a user will permanently remove their login access to HearLink. The user will no longer be able to sign in or perform any action in the system.

Warning: If a user is deleted any future appointments they are assigned to will be removed from the calendar, they will stay on the patient profile. A recommendation would be to re-assign all future appointments to another user before deleting. 

However, deleting a user does not remove their historical activity, including:

• notes they created.
• appointments they booked or updated.
• audit log entries.
• transactions or records they were involved in.

This ensures your organisation maintains a complete and accurate history of actions taken within the system.

Why this matters

Retaining historical activity is important for:

• Audit and compliance - actions remain traceable even after staff leave.
• Clinical and operational continuity - patient records stay complete.
• Reporting accuracy - historical data remains intact.
• Accountability - you can still see who performed an action at the time.

Removing this data could create gas in patient histories, reports or audit trails, which is why HearLink preserves it.

Further reading:

• Delete a user