Who do I contact if I'm locked out of the system?

If your unable to log into HearLink, the steps depend on why your locked out.

Forgot your password:

Use the "Forgot password?" link on the login page to reset your password via email. You'll receive a secure link to create a new password.

Technical login issues:

If you're experiencing technical problems logging in (error messages, pages not loading, etc):

• Tray a different web browser
• Clear your browser cache and cookies
• Check your internet connection
• Try from a different device

If none of these resolve the issue, contact HearLink support.

Quick tip: Most login issues are resolved by using the password reset link or contacting your organisation admin. Save time by trying these first before contacting support.

Further reading:

• Reset a user's password
• How do I reset my password?