Why won't my changes save?

Save errors typically occur due to missing required fields, invalid data formatting, or permission restrictions. HearLink provides specific error messages to help identify the issue.

Common causes and solutions:

Missing required fields

• Check for red highlights or error messages indicating empty required fields
• Required fields are typically marked with an asterisk (*)
• Fill in all required information before attempting to save

Invalid data formatting

• Email addresses must follow standard format (name@domain.com)
• Postcodes must be valid UK postcodes
• Dates must be in the correct format (DD/MM/YYYY)

Permission restrictions

• Your Group may not have permission to create or edit this type of record
• Contact your organisation owner if you believe you should have access
• Check that you're not trying to edit a locked or archived record

Network connectivity

• Ensure you have a stable internet connection
• Try refreshing the page if you suspect a connection issue
• Check if other parts of the system are loading correctly

How to troubleshoot:

1. Read the error message - HearLink displays specific messages explaining what needs to be corrected
2. Check field highlighting - Fields with errors are typically highlighted in red
3. Review required fields - Ensure all mandatory fields are completed
4. Verify formatting - Double-check email addresses, phone numbers, and dates
5. Check permissions - Confirm you have access to perform this action
6. Try again - Correct the identified issues and attempt to save again

Tip: Always double-check required fields and field formatting (like phone numbers or email addresses). Most save errors are caught here.

Still having issues?

If you've checked all of the above and still can't save your changes:

• Try logging out and back in
• Clear your browser cache
• Try a different browser
• Contact HearLink support for assistance

Further reading:

• Group permissions
• Why can't I edit some patient details?