How is HearLinks marketing tool different from other systems?

Modified on Tue, 22 Jul at 3:40 PM

Feature	HearLink with Tonee	Typical CRM Systems
Natural language query builder	✅ Plain English filtering via Tonee	⚠️ User must build filters manually
Exportable patient lists (CSV)	✅ Instant export after query	✅ Often available but hidden in reports
Complex filter understanding	✅ Multi-criteria input in one request	⚠️ Requires separate filters or drop downs
User training required	❌ Minimal - no query syntax needed	✅ Often needs documentation or support calls
Integrated with patient fields	✅ Full access to fields like DOB, visits and status	⚠️ Usually limited to fixed filter templates
Speed of building a query	< 1 min	1 - 3 mins
Designed for marketing outreach	✅ Built specifically for patient campaigns	⚠️ Often designed for admin reports