No. HearLink updates are deployed continuously without taking the system offline. New features, improvements, and bug fixes are released regularly and applied to your system automatically with no downtime or disruption to your clinic operations. We have 100% uptime as of writing.
How updates work:
Zero downtime deployment - Updates are applied while the system remains fully operational. You can continue working without interruption.
Automatic rollout - New releases are deployed automatically. There's no software to install or manual update process required from you.
Instant availability - New features and improvements become available immediately after deployment. Simply refresh your browser to see the latest version.
Backwards compatible - Updates are designed to preserve your existing workflows. Your configurations, templates, and customisations remain intact.
How you'll know about updates:
Release notes are published regularly (typically every 2 weeks) documenting new features, improvements, and bug fixes. You can:
- Read release articles in this help center
What about unexpected issues?
In the extremely rare event of an unplanned service issue, HearLink's technical team monitors system health continuously and works immediately to resolve problems. Status updates would be communicated through your registered email.
System reliability:
HearLink runs on enterprise-grade cloud infrastructure with:
- Redundant systems to prevent outages
- Automatic failover capabilities
- Continuous monitoring and alerts
- Regular backups to protect your data
This means HearLink is available 24/7/365 for your clinic operations, with new features and improvements delivered seamlessly in the background.
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