Patient Communications

The Communications tab displays a record of recent and future communications between the clinic and the selected patient. This section provides a log of important messaging activity including appointment confirmations, reminders, and more. You can also view the content of each communication along with details like who and when the communication was sent.

In this article we'll cover how to:

• view a list of recent communications.
• view the communication content in detail.
• understand each communication detail.

View a list of patient communications

• Navigate to the desired patient.
• Locate and click the Communications tab.

You'll now see a list of communications that have been sent to the patient. This includes:

• Status
• Type
• Method
• Destination
• Date Sent
• Date Created
• Actions

This section is for reference and sending ad hoc emails.

View the content of a communication

• Navigate to the desired patient.
• Locate and click the Communications tab.
• Click the View iconnext to the relevant communication.

You'll see the content of the communication displayed in a dialog. This provides clear visibility of what was communicated, helping your team maintain consistent messaging, resolve patient queries more quickly and improve continuity across the organisation.

Communication table breakdown

Status

Indicates whether the message is scheduled to be sent, was successfully sent or failed to send.

Type

Describes the purpose of the communication, such as:

• Appointment confirmation
• Appointment reminder
• Order updates

Method

Shows how the communication was sent:

• Email
• SMS

Destination

Lists the recipient's contact details, such as:

• Email address
• Phone number

Actions

View the content of the communication.