Patient Communications

The Communications tab displays a record of recent communications between the clinic and the selected patient. This section provides a log of important messaging activity including appointment confirmations, reminders, and more.

In this article we'll cover how to:

• view recent communications.
• understand each communication detail.

View patient communications

• Navigate to the desired patient.
• Locate and click the Communications tab.

You'll now see a list of communications that have been sent to the patient. This includes:

• Status
• Type
• Method
• Destination
• Date Sent
• Date Created

This section is for reference and sending ad hoc emails.

Communication table breakdown

Status

Indicates whether the message was successfully sent or failed to send.

Type

Describes the purpose of the communication, such as:

• Appointment confirmation
• Appointment reminder
• Order updates

Method

Shows how the communication was sent:

• Email
• SMS

Destination

Lists the recipient's contact details, such as:

• Email address
• Phone number