Why can't I access certain clinics or features?

Access to clinics and similar features in HearLink is controlled by Groups and permissions set by your organisation owner.  

Common scenarios:

Can't see a specific clinic in the calendar:

• You may not be assigned to that clinic in your user profile.

Can't access Organisation Settings:

• Only users in Groups with certain admin permissions can access organisation level settings.
  
• Check with your organisation owner if you need access.

Can't create/edit certain records (appointments, invoices etc):

• Your Group permissions may be set to "view only" for that module.
  
• Some action (like deleting patients or creating API keys) require extra permissions.

Missing menu items or sections:

• Menu items only appear if you have permission to access them.
  
• If you don't see a section (like "Reporting" or "Marketing"), your Group doesn't ahve access to that module.

Tip:  If your view seems limited, check with your administrator or organisation owner to confirm your Group permissions. 

Further reading:

• Group permissions
• Manage users in a group