Order statuses

In this article we'll cover the different statuses associated with patient orders in the HearLink system.

These statuses help track the progress and outcome of each order.

Understanding statuses

Open

This status is applied when 0% of the order total has been paid.

Paid

This status is applied when 100% of the order total has been paid.

Partially paid

This status appears when only part of the order total has been paid. 

Example: Order total: £100, Paid: £50

Cancelled

This status is applied when the order has been cancelled and is no longer active.

Written off

This status is used when the balance of the order is considered uncollectible and has been written off.